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The holiday home contract (“the contract”) is made between the Guest and the Owner (“the Owner”) of the holiday home (“the holiday home”) for which the contract is made, TAUPO HOLIDAY HOMES – a division of Taupo Realty Services Limited MREINZ (“THH”) is the representative of the owner. THH is not a Principal. The term “guest” includes the person signing the contract and all those people staying with the guest at the holiday home including any invitees of the guest.


Bookings will not be confirmed by THH until the deposit payment is received by THH. If the holiday booking is made within 30 days of the date of commencement of the holiday the full amount payable for the holiday home is required to confirm the holiday home.


The full amount owing on the holiday home fee is due 30 days prior to the date of commencement of the holiday. Where full payment has not been received by THH 14 days prior to the start of the holiday, THH reserves the right to cancel the holiday and/or to let the holiday home to any other person.


For all bookings a mandatory credit card or alternative bond must be lodged and the declaration signed before any holiday can be confirmed. This declares that the guest is responsible for any costs incurred or damage caused to the holiday home or its contents by the guest during the term of their stay. A bond of $250.00 may be lodged but does not in any way indicate a maximum amount of liability if damage or costs incurred should exceed the sum of $250.00.


Goods and Services Tax (“GST”) is payable on part of the total holiday cost and is set out on the THH Tax Invoice.


Upon THH dispatching a confirmation to the guest, the guest is responsible for the full price of the holiday home and all extras as shown on the Confirmation.


After dispatch of confirmation THH is unable to accept changes to holiday home bookings. Alteration to bookings made after payment of the deposit but before payment of the balance will incur forfeiture of the deposit paid. At the sole discretion of the owner, if one holiday is cancelled but another one booked, the deposit may be transferred to the new holiday home. Please note any changes to a confirmed holiday bookings will incur an administration fee of $40.00 plus GST.


Cancellations made outside 30 days prior to the date of the commencement of the holiday for any reason will forfeit the deposit but the guest will not be held liable for the balance of hire provided that written notice of the cancellation is received by THH prior to 30 days. Cancellations made within 30 days of the commencement of the holiday will be liable for the payment of the full holiday cost. Any deposit paid shall be taken into account by THH. The booking Fee is non-refundable..


The holiday home will be ready for occupation at 1.00 pm on the day of arrival and must be vacated by midday  on the day of departure. Upon receipt of full payment for the holiday THH will advise you of the contact details for its representative. The representative must be called at least 48 hours prior to the arrival date to arrange key collection. Changes in arrival or departure time must be requested and approved by both THH and its local representative prior to occupation of the holiday home.


Where additional amenities such as boats, cars and swimming pools etc. are shown as being available, the use of any such additional amenities is entirely at the guests risk. THH, as representative of the owner, accepts no responsibility for any injury or loss to the guests or their belongings.


THH do not rate any of the holiday homes in terms of quality, presentation or condition as these can be subject to change. Please note that all the properties in THH brochure are privately owned holiday homes unlike most other accommodation options, and the rates charged are determined by the owners, less any fees charged by THH. The cost of both owning and maintaining a holiday home continues to increase and whilst owners try and maintain a certain standard these are subject to change. We remind guests to take this into account when booking a holiday home. THH accepts no responsibility for any change in any form.


THH accepts no responsibility for any loss or damage to any car, its contents, or any baggage or personal belongings.


Animals are expressly prohibited on and in the property without prior consent of THH


The number of people occupying the holiday home is, under no circumstances, to exceed the number of people shown on the booking form. The contract may be terminated by THH if the guest number is exceeded, and if within 24 hours of notification to the guest the number of guests has not been reduced to the stipulated number. Tents & caravans prohibited without prior consent.


The guest is responsible for the holiday home during his/her stay. THH expects the guest to take all reasonable care of the holiday home and at the end of the holiday to leave the holiday home clean and tidy. This includes cleaning all utensils and equipment, returning of all furniture and appliances to where they were on guests arrival and disposing of all rubbish. If THH finds that the holiday home has not been left clean and tidy, THH will bill the guest for the extra time required for cleaning or washing any of the owners linen used by the guest with out prior authority. Any rubbish left at the house will be disposed off and incur a $30 fee


Please respect the fact that you are using someone else’s home. Smoking is not allowed inside the house.


The guest is legally responsible for all breakage’s and damage that may occur during the holiday and any cost of repair or replacement is refundable to THH and/or the owner on demand. Any damage or breakage must be reported to the THH or its authorised representative immediately.


In the event of the guest not being entirely satisfied with the holiday home they should contact THH’s representative immediately or in the unlikely event that the representative is unavailable, the guest should contact THH’s office at 49 Heu Heu Street Taupo.

If the guest is still not satisfied that the matter has been resolved they must put their complaint in writing to THH within fourteen days of the end of their holiday. In the event that the guest does not adhere strictly to these procedures, THH will not entertain any claims arising from the guest’s grievance.


THH accepts no responsibility to any change in any holiday home and its facilities as stated in the confirmation will be available to the guest. Should events arise beyond the control of THH and render the holiday home unavailable then THH may be forced to cancel the holiday booking. However, should such circumstances arise THH will endeavour to relocate the guest to a holiday home of similar standard in the same area. Where this is not possible THH will refund in full all moneys paid in respect of the holiday. The guest will have no further claims against the owner of the holiday home or THH.


All information gathered by THH about the guest or in relation to the guest’s financial circumstances has been collected by THH for its general requirements& to determine the credit worthiness of the guest. The guest authorises the exchange of this information with any other credit agency or third party nominated by THH.


THH is not responsible for non availability or early termination of a holiday home contract by reason of any matter or any type or nature whatsoever without limitation which is beyond its control.


These conditions may be amended at any time by THH. The terms of the amendment shall be deemed to be accepted by the guest upon execution of any appropriate acknowledgment by the guest.


The guest covenants on behalf of himself/herself and all their guests staying in the holiday home that nothing will be done by them which would in any way invalidate, adversely effect the validity or viability of any insurance policy maintained by the owner.


The guest warrants to THH that he/she has agreed to this contract based upon his or her own judgment and accepts that such property is suitable in all respects for the guest’s needs.


If the holiday home is being used by the guest for business purposes as defined in the Consumer Guarantees Act 1993 then, pursuant to the provisions of Section 43 of the Consumer Guarantees Act 1993 the terms and guarantees of the Consumer Guarantees Act do not apply to this transaction.