Thank you for choosing to book your holiday with Taupō Holiday Homes. Please ensure you read the information below to ensure your stay is enjoyable.
Our office hours are 9.00am. – 5.00pm. (Monday - Friday). Closed public holidays. Outside of these hours, a duty person* is available for emergencies or urgent matters during your stay.
*Please note, this is a Harcourts duty person and may not be familiar with your property or booking details, but can help with urgent matters – They can be reached on (07)3781110
Payment in full is due 30 days before your stay commences, this will be deducted from your credit card entered at the time of booking. Please login to your guest portal if you need to add or change credit card details.
Failure to pay in time may result in your booking being cancelled and the property being made available to others. Please ensure you have entered your credit card details and that you have sufficient funds available to complete this transaction. Cancellation charges apply (see below).
Bookings placed via INSTANT BOOK may be subject to change or cancellation if found to be in breach of the following conditions
A payment processing fee may apply to credit card payments. The rate is 3% (including GST) of the payment amount for Visa and MasterCard.
CREDIT CARD TOKENIZATION
Credit card tokenization allows for guests’ card information to be saved and may be charged for certain losses or expenses. Taupō Holiday Homes reserve the right to further charge the credit card in relation to any items as mentioned within the Terms and Conditions (this document) and/or the House Rules within the listing description and/or displayed at property.
If booking through a third-party website such as VRBO/Bookabach or Airbnb, please refer to their policies.
All cancellations must be in writing/emailed to email@example.com – we will not accept phone cancellations. If you need to cancel a booking, please let us know as soon as possible so we may offer the property to others.
Should YOU choose to cancel the booking, our standard cancellation charges apply.
Should WE cancel the booking due to YOUR NON-PAYMENT by the due date, we have the right to cancel the booking with or without providing you notice. Under these circumstances our standard cancellation charges apply.
Standard cancellation charges:
Any other amendments are subject to approval and may incur a $25 charge. No shows, early departures and cancellations received on the day of arrival will incur a 100% cancellation fee.
Cancellation by Owner/Manager
If, due to circumstances beyond our control, the property becomes unavailable or unfit for use, we will notify you as soon as possible and refund your money in full.
Cancellation due to illness or travel restrictions
If due to extenuating circumstances you need to cancel your booking because you are seriously ill and unable to travel you need to contact us via email as soon as possible, you can:
In the event a New Zealand Government issued travel restriction is in place, you can:
CHECK IN / CHECK OUT
Check in time is from 3.00pm and all properties must be vacated by 10.00am on departure day. Please advise our office if there is any possibility you may arrive after 9.30pm. Failure to advise us during working hours may incur a $50 call out fee for a second set of keys to be supplied and is subject to availability.
Wi-Fi is provided by some properties as a service and is not to be used for excessive streaming, downloading or illegal activity. It is your responsibility to ensure that internet is used for legal and reputable purposes only. Any heavy data usage will be charged to your credit card or taken from your bond. The guest will be fully accountable for any illegal action & resulting fines, administration and reconnection costs.
Unless otherwise previously agreed with the Agent/Property Owner, all holiday accommodation must be used for private, residential usage only and to accommodate the number of guests stated on your Booking Confirmation. Exceeding the stated number of guests will result in a termination of your Booking and you being required to vacate the Holiday Accommodation immediately without refund. Charges for additional guests will be debited to your Credit Card without further notice.
WHAT TO BRING
All premises are fully self-contained, however linen, and personal requisites are not always provided.
Unless otherwise stated on our website at www.taupoholidayhomes.co.nz you will need to bring sheets, pillowcases, towels, bathmats, tea towels etc. Whilst our holiday accommodation properties have small quantities of washing powder, detergents, soap, and toilet paper, it is expected that you will need to bring supplies depending upon your length of stay. Unless specifically identified within the online listing, properties featuring wood fires will supply firewood. Kindling & firelighters may need to be supplied by you.
Animals are expressly prohibited in most of the properties. Some owners will allow pets however this must be arranged at the time of making the booking.
If you have been permitted to bring a dog, they are not allowed on any furniture including rugs and beds. The guest is responsible for the pet at all times, ensuring no pet hair or odour is left inside, all droppings are removed from the property and neighbours are not to be disrupted. All SPCA guidelines must be adhered too, vaccines and flea treatments also need to be up to date. Pets are not to be left unattended at the property. Please be respectful of the neighbours and their pets at all times.
Additional charges will apply if cleaning is required after a pet.
All holiday homes are strictly non-smoking. Smoking is permitted outside but please ensure you remove all butts. If you do smoke inside there will be a charge of $150.00 to remove the odour.
We kindly ask that you do not cook food items that leave a strong and unpleasant odour in the home. If there is excessive cooking odour left upon your departure you will be charged $150 for professional odour removal.
HOLIDAY HOMES FEATURES
Any properties that provide kayaks, bicycles, spa pools and/or swimming pools are to be used at your own risk. Taupo Realty Services Limited accepts no responsibility for any injury or loss to any Guest or their belongings.
All body corporate regulations must be strictly adhered to when staying in a body corporate complex.
BREACH OF RULES:
Eviction from the property, a fine of up to $500 and the full cover of costs may be incurred if any of the following rules are breached:
Taupo Realty Services Ltd reserve the right to further charge the credit card in relation to the following:
Thank you for making your booking with Taupō Holiday Homes and we look forward to having you stay at one of our homes in beautiful Great Lake Taupō!